Odyssey Visual Media, LLC ("Odyssey Visual Media," "we," "us," or "our") provides industrial photo and video production for manufacturers, healthcare, logistics, and corporate clients. This policy explains what information we collect through odysseyvisualmedia.com (the "Site"), why we collect it, and how you can control it.

This policy is an AI-generated starting point provided for convenience, not legal advice. Odyssey Visual Media is responsible for reviewing, finalizing, and keeping this policy accurate and up to date.

1. Who We Are

Odyssey Visual Media, LLC is based in New York, USA. If you have any questions about this policy or how we handle your data, contact us at:

[email protected]

2. Information We Collect

We collect information in the following ways:

Information you give us directly

Contact/inquiry form submissions (name, email, phone, company, project details) — used to respond to your inquiry and build a production quote

Newsletter or list sign-ups — used to send updates and marketing communications

Booking and payment information, if you book and pay for services directly through the Site (processed via Stripe — we do not store your full card details ourselves)

Information collected automatically

Analytics data (pages visited, time on site, device/browser type) via Google Analytics

Advertising and retargeting data via the Meta Pixel (Facebook/Instagram) and Google Ads tracking, used to measure ad performance and show you relevant ads on those platforms

Cookies (see Section 4 below)

Information stored in our CRM

Contact and inquiry information is stored and managed in Go High Level, our customer relationship management (CRM) platform, which we use to follow up on inquiries, send updates, and manage bookings.

3. Why We Collect It

Data Purpose

Contact form / inquiry details To respond to your production inquiry and provide a quote

Email address (newsletter/CRM) To send updates, offers, and project-related communication

Booking & payment info (Stripe) To process payment for booked services

Analytics (Google Analytics) To understand site traffic and improve the Site

Ad pixel data (Meta Pixel, Google Ads) To measure ad performance and deliver relevant ads to past visitors

Cookies To support site functionality, analytics, and advertising (see below)

4. Cookies

Our Site uses cookies — small files stored on your device — to support analytics (Google Analytics) and advertising (Meta Pixel, Google Ads). You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how some parts of the Site function.

5. Third-Party Services

We work with the following third-party services, each of which has its own privacy policy governing how they handle your data:

Go High Level — CRM and email/marketing communication

Stripe — payment processing

Google Analytics — website analytics

Meta Pixel (Facebook/Instagram) — advertising and retargeting

Google Ads — advertising and retargeting

We do not sell your personal information to third parties. As noted below, running ad pixels like Meta Pixel and Google Ads may legally count as "sharing" data for advertising purposes under some state privacy laws.

6. How Long We Keep Your Data

Inquiry and CRM contact data: kept for as long as you remain a subscriber/contact, or until you request deletion

Booking and payment records: kept for as long as required for accounting, tax, and legal purposes (typically up to 7 years), consistent with Stripe's own retention practices

Analytics and ad pixel data: retained according to the default periods set by Google Analytics and Meta, which generally range from 14 months to 26 months unless you opt out sooner

7. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing [email protected]. You can also unsubscribe from marketing emails at any time using the link in any email we send.

8. For Visitors in the EU, EEA, or UK (GDPR)

Because we occasionally have customers based in the EU/EEA/UK, this section applies to you if you're located there.

Our legal basis for processing your data:

Newsletter/marketing emails — your consent, which you can withdraw at any time

Booking and payment processing — necessary to fulfill a contract with you

Analytics and advertising (Google Analytics, Meta Pixel, Google Ads) — our legitimate interest in understanding site performance and reaching relevant audiences, balanced against your privacy rights

Your rights under GDPR include the right to:

Access the personal data we hold about you

Correct (rectify) inaccurate data

Request erasure of your data

Restrict how we process your data

Receive your data in a portable format

Object to our processing of your data

You can exercise any of these rights by emailing [email protected]. You also have the right to lodge a complaint with your national data protection authority (for example, the ICO in the UK, the CNPD in Portugal, or the equivalent authority in your EU/EEA country).

International data transfers: Most of the tools we use (Go High Level, Stripe, Google Analytics, Meta Pixel, Google Ads) are based in the United States. Where your data is transferred outside the EEA/UK, this is done under appropriate safeguards such as the EU–US Data Privacy Framework or Standard Contractual Clauses.

9. For California Residents (CCPA/CPRA)

Because we occasionally have customers in California, this section applies to you if you're a California resident. Note: this law only legally applies in full to businesses meeting certain size thresholds (very roughly, over ~$26.6M in annual revenue, or handling data for 100,000+ Californians a year, or making 50%+ of revenue from selling/sharing data). Odyssey Visual Media likely isn't legally required to comply in full, but we're including this section as good practice.

Categories of personal information we collect: identifiers (name, email, phone), commercial information (booking/payment details), internet activity (site usage, cookies), and geolocation data (approximate, via IP address for analytics).

Sources: directly from you (forms, bookings), and automatically through analytics and ad pixels.

Shared with: our service providers listed in Section 5 (Go High Level, Stripe, Google Analytics, Meta, Google Ads).

Do we sell or share data? We do not sell your personal information. However, running Meta Pixel and Google Ads for advertising purposes is generally considered "sharing" data for cross-context behavioral advertising under California law, which triggers opt-out rights below.

Your California rights:

Know/access the personal information we've collected about you

Delete your personal information

Correct inaccurate personal information

Opt out of the sale or sharing of your personal information

Limit the use of sensitive personal information

Not be discriminated against for exercising any of these rights

How to exercise these rights: Email [email protected], or use the contact form on our Site.

Opt-out of sharing: Because we use ad pixels, we should add a "Do Not Sell or Share My Personal Information" link to the Site and honor Global Privacy Control (GPC) browser signals where technically applicable. (Note: these are website features to implement alongside this policy, not just policy language.)

10. For All Other Visitors

If you're located outside the EU/EEA/UK and California, the general rights described in Section 7 (access, correction, deletion) apply to you. You're welcome to contact us at any time with questions about your data.

Contact Us

Odyssey Visual Media, LLC Email: [email protected] Website: odysseyvisualmedia.com